Frequently Asked Questions
• Are we a legit company?
- Yes, we are 110% legit, backed by federal and state law requirements & verified on Google Businesses (95% of hair companies are not).
• How do I send payment?
- we accept all major credit/ debit cards, Cashapp, Zelle + ApplePay.
• How long is shipping?
- After processing, all of our packages are sent via UPS or USPS Express meaning 2-3 days
• Is overnight shipping available?
- Yes, a small fee applies but we do offer overnight shipping after your order has been processed.
• Is our hair processed with chemicals, fillers or hair dyes?
- NO, our body wave texture is lightly water-steamed to maintain its gorgeous pattern but no chemicals, fillers or dyes are involved in this process.
• Do we accept CashApp?
- Yes, $ChampagneTresses, cash app the total & message us with your FULL name & shipping address.
• Is this is Chinese company?
- No, we are based in the US, owned & operated by a very sweet and ambitious young black woman following her dreams. :)
• Are your reviews real?
- 110% of our reviews are genuine & actual customers that are not paid to leave positive reviews. Unlike many companies who pay there customers for reviews, we would NEVER. Every review is a review you can trust.
• How do I order?
- order on www.ChampagneTresses.com or via message
• Is your raw hair line actual Vietnamese origin?
- Yes, our direct factory is quietly located on the Southeastern coast of Vietnam & cannot be found on the internet, that’s what sets us apart from so many companies. We actually represent quality, not just say it.
• How long does the hair last?
- up to 2+ years without proper maintenance.
Maintenance Instructions for ALL textures:
- Use a phosphate free and sulfate free shampoo
- Rinse thoroughly with lukewarm water
- Apply conditioner, comb through with a wide tooth comb, starting with the ends working your way up your scalp
- Rinse thoroughly
- Dry with cotton t-shirt rather than towel
Can I make changes to my order?
At Champagne Tresses we are committed to providing you the best experience possible. We will try to accommodate any reasonable request. Please send all order requests to: email@example.com.